Accounts Support Technician - Lincoln

Ref: 354 Date Posted: Wednesday 26 May 2021
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Accounts Support Technician

This is a fantastic opportunity for a confident and capable person to join our client’s expanding Accounts Team as an Accounts Support Technician. The ideal candidate will be an experienced team player looking for a new challenge in a support role within an account’s environment. As the first point of contact for customers this role aims to provide a consistently excellent service to our client’s customers for their accounts questions and queries.

Key Responsibilities:

  • To provide Accounts support to customers
  • To ensure requests for accounts support are dealt with promptly and appropriately
  • Redirect or escalate support requests to the appropriate person or team as required including liaising with our in-house development team regarding any complex investigations Pro-actively provide information to users on the progress of outstanding support tickets

Key Skills:

  • Well organised with good prioritisation skills
  • A team player with ability to work on own initiative and as part of the team
  • Excellent communication skills, both written and verbal
  • Approachable with willingness to learn and help others
  • Excellent IT skills

Desirable Skills:

Accounting qualifications/relevant experience

Have previous customer/client care or support experience

Salary: £18,500 - £22,500

Hours: 40 hours per week (8:45am – 5:15pm, Monday to Friday).