Customer Service Administrator - Lincoln

Office Support
Ref: 181 Date Posted: Friday 31 May 2019
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Due to continued growth our client is looking to recruit an experienced Customer Service Administrator to join their busy team. Based in central Lincoln you will be the key liaison between the customer and the company so should have an excellent telephone manner along with proven customer service experience. The ideal candidate ideally should have the flexibility to move between the front end and the back end of the department which will include keying, verifying & prioritising orders to a high degree of accuracy

Main Duties:

Front End: (Customer Services)

Dealing efficiently with calls, faxes and emails from customers and company reps.

Take an interest in the technical aspects of the products & have the ability to retain and communicate the knowledge to customers, production team and colleagues

Dealing with issues regarding transport, deliveries and production and liaising with your customers regarding resolution of problems.

Raising of customer orders and quotes where necessary.

Performing all administrative duties relating to your workload and making sure that accurate records are kept of orders and any resulting issues.

To ensure that any written communications are accurate and correctly presented, with records being maintained.

Keep all job notes up to date on the system

Professionally deal with issues from start through to finish

Liaise with other departments regarding short lead time orders and make sure potential issues are communicated

Keep your line manager & department manager informed of any issues that may arise

The ideal candidate must have excellent customer service and administration skills, be proactive, calm and patient and be happy working in a busy environment.

Hours of Work 08.00 – 17.00 Monday – Thursday

08.00 – 16.00 Friday