Our client is looking to recruit an Operations Management Executive to join their busy Customer Success team.
Your role will be to establish and maintain customer relationships equipped with your knowledge of the client’s product and what it can do.
It will be your responsibility to go to the very heart of client’s businesses, learn what they do, how they work and then apply your expertise to help them achieve their true potential.
This role requires a confident person who knows business and how it works, someone who is the face of the company, speaking to customers daily both over the phone and in person during site visits.
Key Responsibilities
- Providing a single point of contact to help build and maintain a closer relationship with assigned customers
- Going on site visits to review your customers’ operations to ensure the software they are utilising continues to meet the demands of their business
- Highlighting useful system upgrades and enhancements that will benefit your customers’ businesses
- Ensuring the timely and successful delivery of any queries and sales of the solution according to your customers’ needs and objectives.
- Being responsible for keeping customers satisfied with the software and delivering exceptional customer service on a day-to-day basis.
Knowledge & Skills
- Be able to build strong and lasting relationships with all business sizes and sectors.
- Understand how businesses operate, with demonstrable experience.
- Exceptional interpersonal skills and confidence in regular customer interaction.
- Thorough organisational and prioritisation skills
- Effectively manage complaints and conflict.
- A drive for learning to thoroughly understand the product, sells, support and maintain.
- A keen attention to detail
- Excellent communication skills
- Self-motivated and able to thrive in a target-driven environment.
The role requires someone to have a willingness to travel regularly with some overnight stays when visiting customers.
Benefits
- Competitive annual salary.
- Regular performance and salary reviews.
- Attendance bonus scheme.
- On-going staff training and improvement programmes.
- Company pension scheme.
- Flexi-time
Salary: £25,000- £28,000